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Job Summary:
The Certification Coordinator is an essential member of the Integrity Solutions Product team, reporting into the Director of Client Experience. As one of the first team members to interact with clients, the Coordinator is the "face of Integrity Solutions". Therefore, it is critical for the Coordinator to have excellent communication and social skills, to create an initial positive experience for clients. The primary responsibility of the role is to partner with both clients and the sales team to coordinate the certification of Integrity programs. Clients expect the Coordinator to have in-depth knowledge of our certification process as well as knowledge of each of our products. The Coordinator serves as a liaison between clients, sales, product development and every aspect of the organization. In this role, you will be at the heart of our certification programs, ensuring that participants have the best experience possible from start to finish, while supporting the success of the business, as a whole.
Responsibilities: • Own the entire Certifications process - before, during and after each Certification • Schedule Facilitators and manage calendar updates • Order and ship Participant materials • Organize logistics of hotel bookings and local vendors • Support the setup of Virtual meetings and Digital Platform (LMS) • Manage registrations and consistently share updates with the sales team • Communicate details of the program to clients before Certification • Welcome clients each day, and help with client and Facilitator requests • Manage the Nashville Office: ensure the Training Room and office are fully stocked, handle deliveries and shipments • Collect customer satisfaction feedback surveys • Maintain participant records, ensuring accuracy and timeliness in data entry • Assist Sales, Marketing and Leadership team with special projects • Coordinate invoicing information and data for hand off to finance Post-Certification • Develop and implement strategies to improve the certification experience for all participants
Who We Are:
Integrity Solutions are sales performance experts who equip teams to build trusted customer relationships with integrity at their core. As the partner of choice for values-driven organizations, we specialize in innovative in-person and virtual sales training and performance improvement solutions that fuel performance, grow talent, lift up customers, and elevate leaders. We are a growing business, constantly looking at new and innovative ways to harness technology to elevate sales performance training.
Our solutions connect knowledge, skills and values, to help our clients embrace their roles with a greater sense of purpose. They identify and eliminate behaviors that stifle their potential. They experience greater levels of achievement. They outperform, year after year.
Our experience spans over 50 years, 130 countries and industries including healthcare, financial services, manufacturing, energy and utilities, agribusiness, transportation and more. Integrity has been consistently recognized as a Top Sales Training Company by both Selling Power and Training Industry, Inc. in recent years, as well as received multiple Stevie Awards for Sales Training and Consulting excellence. In 2022, ISA- The Association of Learning Providers- named us their Business of the Year.
Who you are:
You are a self-motivated person with a proven track record of positive client interactions. You are well organized and analytical, adept at collaborating in a team environment, and able to handle multiple priorities.
Required qualifications: • Excellent organizational skills and the ability to multitask effectively • Exceptional communication skills and professional demeanor with clients • Ability to meet deadlines with effective time management • Strong interpersonal skills, sense of humor and positive attitude • Self-directed learner: able to move quickly between projects, to assimilate large amounts of information quickly, and be comfortable making decisions in a rapidly changing environment • Comfortable with changing technology • Proficient with MS Office (specifically SharePoint, Excel, PowerPoint) • Strong problem-solving skills and adaptability • Willingness and excitement for working with internal and external stakeholders • High work ethic and drive to achieve successful outcomes • Honesty and integrity in all actions, can be trusted to do the right thing • Open to being coached and mentored
Desired qualifications: • 2+ years of relevant experience in a client-facing role, professional services, or customer success • Experience working with learning experience platforms and/or learning management systems
Nice to have / not Required: • Salesforce experience • Experience conducting virtual meetings with high-value clients (Zoom & Microsoft Teams) • Experience working with/for clients in the Healthcare and Financial Services spaces • Interest in learning technologies and future skills • 2+ years of experience in a coordinating or administrative role
Why work with Integrity Solutions? • Competitive healthcare and extended benefits • Generous retirement benefits • Fun and supportive work environment • Colleagues who want you to be successful • Lots of room to grow and develop • Integrity Solutions swag • Paid vacation, sick days, and flex days • Competitive salary + bonus based on company performance
Integrity is an Equal Opportunity Employer
Integrity Solutions is an equal-opportunity employer. We are committed to building an inclusive and diverse workforce and do not discriminate or tolerate harassment of any kind on the basis of race, religion, color, sex, gender identity, sexual orientation, age, ability, parental status, veteran status or any other measure of diversity.