Night Auditor at Sonesta Hotels International Corporation in new orleans, Louisiana

Job Description:

Job Description Summary

The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Night Auditor will perform Cashier and Guest Service Agent duties.

Job Description

Key Job Functions

• Know duties of front desk, PBX and night auditor as outlined in the appropriate job descriptions


• Reconcile and complete all daily front desk cashier work


• Run final trial balance to post rooms and close day


• Run accounts receivable reports


• Proof next day reports for front office, housekeeping, sales and executive office as required


• Have a complete working knowledge of POS and PMS


• Perform duties with minimum direction from supervisor


• Provide guest with quick, pleasant and efficient service


• Follow established departmental and hotel policies


• Aware of Hotel's personal service program and participate actively in it


• Build solid relationship with your Colleagues


• Treat colleagues with respect and dignity


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.


• Deliver Passionate & Engaging Service to our Guests


• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations


• You will consistently deliver our GUEST model:
  
  
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    Greet or welcome everyone, warmly with a smile
  
  
  • 
    Use eye and ear contact and guest's name
  
  
  • 
    Establish/anticipate needs
  
  
  • 
    Solve and own all requests/complaints
  
  
  • 
    Thank everyone
  
  
  
  

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience


• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates


• Strong communication skills


• Appropriate professional appearance and demeanor


• Ability to satisfactorily operate computers, familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems


• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals


• Ability to write routine reports and correspondence


• Ability to speak effectively before groups of customers or employees of organization


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education and/or Experience

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.