Van Driver - Overnight at Sonesta Hotels International Corporation in Charlotte, North Carolina

Job Description:

Job Description Summary

The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.


• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.


• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.


• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.


• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.


• Maintain vehicle mileage log.


• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.


• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.


• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.


• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.


• Ensure compliance with federal, state and local laws regarding health, and safety.


• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent required.


• One year of previous hotel experience, or retail customer service preferred.


• Previous background from the extended stay industry preferred.


• Ability to speak, read, and write fluent English; other languages beneficial.


• Professional verbal and written communication skills.


• Valid driver's license required.


• Frequently standing up, bending, climbing, kneeling, and moving about the facility.


• Carrying, lifting or pulling items weighing up to 100 pounds.


• Frequently handling objects and equipment.


• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.