Customer Supply Chain Representative - Franklin, TN - Hybrid at Mars, Incorporated in FRANKLIN, Tennessee

Job Description:

Job Description:

What are we looking for?

Minimum

• Bachelor's Degree OR


• 1-2 years of experience in a customer facing role.


• Proficient with MS Office (Excel)


• Analytical Skills


• Customer Service and/or Customer Facing experience

Preferred

• Bachelor's Degree in Supply Chain, Logistics, Business or related field


• SAP experience

What will be your key responsibilities?

• Management of all customer sales orders, from receipt through the delivery to customer warehouse and distribution centers, ensuring high level of customer service.


• Process owner between customer, sales, and supply organizations to ensure adequate timing and volume requirements are in place to manage the customer's day to day inventory levels, promotional activity, and new item launches/discontinuations


• Ownership of load tracking and issue resolution from origin shipping location to customer destination.


• Responsible for order entry accuracy, including to ensure the right products are ordered, the correct method and location of shipment are applied to the order, and adequate lead time is given to ensure on-time delivery to the customer.


• Live the quality principle by logging and tracking customer complaints in internal Customer Complain Management System (CCMS) and ensure resolution is achieved.


• Proficient management of customer data in SAP and related systems including Customer Material Information Records, and other databases.


• Other Duties as assigned. Ability to travel up to 5% as required.

What can you expect from Mars?

• Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.

#Li-Hybrid

#LI-AS2

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.