Customer Service Leader at Schneider Electric USA, Inc in Smyrna, Tennessee

Job Description:

Schneider Electric is looking for an agile, growth mindset & problem-solving Customer Service Leader. If you are passionate about providing solutions & interacting with the end customer of our products, this role is for you.

What will you do?
• Lead a team of 3 Customer Service Advocate to ensure KPIs are being met in a daily basis, as well as provide them support as first point of escalation for our customers
• Drive the correct issue resolution process & ensure proper escalation is taken to the upper Level
• Manage customers information in a timely and accurate manner
• Detect all opportunities to serve the customer while addressing customer support requests
• Provide outstanding customer service to improve customer satisfaction and relationship
• Maintain and Develop skills relating to new product technologies and applications. Be proactive in proposing solutions to improve their daily tasks
• Proficient in the promotion and demonstration of digital tools to customers to improve customer experience
• Fully complete and correctly categorize case details into the system (using BFO)
• Lead and support customer visits when required to provide the best on site experience

What qualifications will make you successful?
• Bachelor's Degree in related field
• 2+ years of experience in customer support or sales
• Working knowledge of basic electrical products
• Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, BFO, SYMMETRY, AMAPS)
• Strong interpersonal skills and professional standard of written and verbal communication skills
• Ability to work on own initiative, but also as part of a team
• Flexible approach with the ability to adapt to change and learn new skills quickly
• Fluent in English, both written and spoken
• Previous CRM experience a plus

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric. https://youtu.be/C7sogZ_oQYg

Who will you report to?
Supply Chain Planning Manager

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Schneider Electric is looking for an agile, growth mindset & problem-solving Customer Service Leader. If you are passionate about providing solutions & interacting with the end customer of our products, this role is for you.

What will you do?
• Lead a team of 3 Customer Service Advocate to ensure KPIs are being met in a daily basis, as well as provide them support as first point of escalation for our customers
• Drive the correct issue resolution process & ensure proper escalation is taken to the upper Level
• Manage customers information in a timely and accurate manner
• Detect all opportunities to serve the customer while addressing customer support requests
• Provide outstanding customer service to improve customer satisfaction and relationship
• Maintain and Develop skills relating to new product technologies and applications. Be proactive in proposing solutions to improve their daily tasks
• Proficient in the promotion and demonstration of digital tools to customers to improve customer experience
• Fully complete and correctly categorize case details into the system (using BFO)
• Lead and support customer visits when required to provide the best on site experience

What qualifications will make you successful?
• Bachelor's Degree in related field
• 2+ years of experience in customer support or sales
• Working knowledge of basic electrical products
• Digital citizenship/PC Skills - at least basic level is essential (Microsoft Teams, BFO, SYMMETRY, AMAPS)
• Strong interpersonal skills and professional standard of written and verbal communication skills
• Ability to work on own initiative, but also as part of a team
• Flexible approach with the ability to adapt to change and learn new skills quickly
• Fluent in English, both written and spoken
• Previous CRM experience a plus