Branch Manager at Motion & Flow Control Products, Inc. in Fairbanks, Alaska

Job Description:

Title Branch Manager
Job Category: General Management
Job Requisition: BRANC001849
Posted: November 21, 2024
Full-Time

Whether you are a warehouse beginner or an expert there is a place for you at MFCP! Join a rapidly growing & family-oriented company with plenty of room to grow your career. We provide training and pay progression plans, generous educational reimbursement, plenty of paid time-off and competitive retirement and medical benefits.

Earn extra bonuses in your first year with MFCP!

Become part of our dedicated team and take advantage of all that Motion and Flow Controls Products has to offer:

• Working schedules – steady, reliable, and flexible work hours
• Competitive wages – a consistent paycheck, quarterly bonus, and pay progression plans
• Growth opportunities – on-the-job training and career advancement
• Benefits – healthcare, paid time-off, and competitive retirement plan
• Incentive Programs – new hire retention bonus and employee referral program
• A safe working environment – adhering to all current OSHA safety requirements

Position Summary: The Branch Manager is responsible for oversight of all aspects of customer service for both inside, outside and retail sales, and oversees all aspects of inventory control and warehouse operations in a friendly, fast-paced team environment.

Primary Duties:

• Hire and manage, coach, mentor, train, and support all direct reports, Territory Sales Managers, Inside Sales Associates, as well as oversee Parker Store and warehouse manager and staff.
• Manage all aspects of EBITDA performance to company requirements.
• Coordinate sales team to collaborate with Product Managers for technical support and specialty projects where needed.
• Manage margins and costs to achieve net profitability goals
• Provide user support and solutions for our ERP system (Prophet 21)
• Report business progress, identify needs and concerns to executive team and participate in executive meetings
• Develop and implement programs to meet customer requirements
• Assist in managing supplier relationships
• Ensure that the highest level of customer service and ethics are followed
• Train staff to provide customer support with technical product information and preparing thorough and accurate quotes, order acknowledgements, samples, and supporting sales literature
• Generate and maintain accurate required documentation, including quotations
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction
• Promote employee teamwork and motivation, including employee recognition
• Encourage positive thinking approaches to problem solving
• Conduct Annual performance reviews, maintain appropriate personnel records
• Address and resolve personnel issues
• Develop ideas that help MFCP improve customer service, systems and procedures
• Maintain a safe, clean and organized work area
• Champion implementation of MFCP programs and policies
• Insure compliance with all company rules, policies and procedures
• Adhere to strict Safety Guidelines.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Other Duties:

Basic Requirements:

• Must be over the age of 21, as driving is required.
• Bachelor's degree or equivalent experience required
• Experience or education in business administration is desired
• Excellent written & oral communication and strong relationship building skills required
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Solid computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus
• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner whom can assimilate product knowledge and skills as they are presented
• Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus
• Maintain regular and punctual attendance.
• As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his/her job functions.
• Must be able to work with a wide variety of people and personalities.
• Valid driver’s license and acceptable driving record, in accordance with company guidelines.

Physical Demands and Work Environment:

Job requires frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring and climbing ladders as needed. Work environment may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Salary:

Commensurate with skills and experience.

Benefits:

• Competitive salary
• Medical, Dental, Vision
• 401(k) Investment Plan
• Life Insurance
• Paid Holidays
• 2 Weeks Vacation/Sick Time
• Incetive Programs - Employee referral program

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state or local law."

This Employer Participates in E-Verify.

PI255427882

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