Customer Service Rep at Beacon Hill Staffing Group, LLC in Waltham, Massachusetts

Job Description:

Beacon Hill is hiring! We have partnered with a consulting company in Waltham, MA is hiring Customer Service Representatives to start immediately! This is a mainly remote position with the requirement of going onsite a few days per year. This is a temporary opportunity with high-potential to go permanently. Our client offers a great work environment with the opportunity to grow!


Responsibilities:

• Handle and carefully respond to all inbound and outbound customer inquiries


• Great written and spoken communication skills


• Someone with contact-center or high volume customer service experience is good


• Will deal with phone calls, emails, cases, etc


• Health industry exp not a must


• Provide excellent customer service through active listening


• Work with confidential customer information and treat it sensitively


• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding


• Appropriately communicate with customers


• Must be able to work from either 10a-7pm or 11am - 8pm, Monday - Friday remotely.

Requirements:
* 1+ years of experience in a call center environment
* High School Diploma is required, an Associate's degree is preferred
* Proven problem solving skills along with excellent communication skills
* Ability to interact with various types of customers


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future (TM)
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