Customer Service Representative at Roth Staffing Companies in Woburn, Massachusetts

Job Description:

Are you looking for a great opportunity to be part of a dynamic team in the HVAC industry? Are you committed to providing exceptional service and solutions to our customers. Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. If you are passionate about delivering top-notch customer service and have experience in the HVAC industry, we want to hear from you!


Schedule:

• Monday-Friday, 9:00 AM - 6:00 PM


• Monthly Saturday rotation, 8:00 AM - 12:00 PM


• On-Call Rotation (once a month):
  
  
  
  • Friday, 8:00 AM - 12:00 PM
  
  
  • Saturday, 12:00 PM - 10:00 PM
  
  
  
  


• Sunday, 7:00 AM - 10:00 PM
  
  
  • On-call coverage includes a $150 stipend plus additional pay for minutes worked. Overtime (over 40 hours) is paid at time-and-a-half.
  
  
  
  

Key Responsibilities:

• Answer customer calls promptly and professionally.


• Schedule repair and maintenance appointments.


• Renew customer memberships.


• Utilize Service Titan software for scheduling and record-keeping.


• Support growth opportunities within the role.

Dress Code:

• Casual attire-jeans and sneakers are acceptable.

Benefits:

• 401K retirement plan.


• Comprehensive medical, dental, and vision insurance.


• Long-Term and Short-Term Disability insurance.


• 9 paid holidays.


• Paid Time Off (PTO):
  
  
  • 1 year: 1 week
  
  
  • 2 years: 2 weeks
  
  
  • 5 years: 3 weeks
  
  
  • 10 years: 4 weeks
  
  
  
  

Company Culture:

• Collaborative environment with 10 team members in the office.


• Emphasis on happiness and engagement for all employees.


• Relaxed, casual atmosphere.

This is an excellent opportunity to join a supportive team with growth potential. If you're a proactive problem-solver who thrives in a customer-focused role, we'd love to hear from you!



All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now