Mayzon is a leading supplier of bathroom and household products such as shower curtains and rods, slipcovers, medicine cabinets and more. Our products are offered in most major retail stores in the United States and Canada.
Mayzon is recruiting for a Customer Service Representative. Mayzon is a well-established company with offices in New York City, Montreal and New Castle, Delaware. This position will be based out of our Delaware Office.
Description
The Customer Service Representative should be able to communicate effectively, verbally, and in writing. Having patience, empathy, and problem-solving skills is also necessary. Provide customer service through phone, email, regular mail, social media, and retailer websites. Interact and manage customer inquiries using Zendesk (CRM).
Key Responsibilities:
Analyze and interpret data to identify patterns and trends
Ensure that all consumer data, including complaints, feedback, and other relevant information, is accurately recorded
Provide product pricing, shipping information and general product assembly guidance
Judges when specific issues require additional assistance or should be elevated to supervisor; promptly informs supervisor of consumer complaints or claims for resolution
Demonstrate a passion for excellence with respect to handling customer calls and possess a positive customer service attitude
Provide information to consumers in response to inquiries about product by phone or email
Willingness to learn new systems and processes
Work well with others, focused on attaining our departmental and company-wide goals
Must be organized and able to work in a fast-paced environment
Process all part/product replacement orders by providing accurate, valid and complete information
Reprocess and follow-up on orders shipped with no movement
Coordinates with shipping department on order status and tracking information of shipments
Interact with UPS/FedEx by phone or email to resolve shipping issues
Operate online Merchant Center to process credit card payments/refunds
Ability to operate Zendesk (CRM), MS Office Access, Word, Excel and Outlook; AS400/JD Edwards System
Experience and Education
High school diploma/GED required
Associates degree preferred
2-3 years of customer service experience in office setting or call center (B2B or B2C) required.
*This job description does not imply that these are the only duties to be performed by the employee. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Customer Service Department upon the request by his/her supervisor.