Our client, a leading company in the banking and finance sector, is seeking a Service Desk Coordinator to join their team. The ideal candidate will be the first point-of-contact for managing initial requests and ensuring they are directed to the appropriate teams. This role is critical in maintaining smooth communication between clients and technical teams.
Key Responsibilities:
Serve as the primary contact for all email- and ticket-based service requests.
Quickly assign work to relevant internal teams to ensure timely responses.
Act as a liaison between clients and technical teams to schedule and prioritize work requests.
Engage with both business and technical users, internally and externally, to ensure seamless communication.
Participate in a regular shift-based rotation to maintain service coverage.
Qualifications:
1+ years of experience in a service desk or similar customer support role with proven success.
Strong ability to follow complex instructions with high attention to detail.
Familiarity with Microsoft Windows and Excel.
Excellent oral and written communication skills, capable of conveying technical information to diverse audiences, including both technical and non-technical stakeholders.