Advantage Tech is searching for a NOC Engineer to join their client's team in Lee's Summit, MO.
POSITION PURPOSE:The purpose of the NOC Engineer is to provide advanced technical network support and monitoring to internal and external customers by responding to trouble tickets, assisting NOC Technicians with Tier 2 troubleshooting, training, and overseeing circuit activation problems, as well as:
Ensuring customer issues are handled quickly and correctly is a key to success in this role.
This position will work closely with Field Operations, Engineering and Bluebird Customers.
They will be responsible for monitoring, Tier II troubleshooting, and repair of Optical, SONET, DWDM, CWDM, Ethernet, and IP/MPLS products and services.
Requires a strong understanding of Layer 1, 2, and 3 principles, Nokia, MRV, Routers & Switches, ADVA & Ekinops DWDM, and Cisco SONET.
PRINCIPAL ACCOUNTABILITIES:
Assist the NOC with Tier 2 troubleshooting on DWDM, MPLS, and SONET equipment
Monitor network performance and active alarms
Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required.
Read and interpret CLR/DLRs
Work with Engineering on customer circuit changes and design
Complete test and turnup of newly activated customer circuits
Train the NOC on DWDM, MPLS, and Sonnet equipment
Work closely with Operations and Engineering to ensure quick circuit activation
Correspond with customers with ticket updates and advanced technical support
JOB REQUIREMENTS:
Desired:
3 years' experience in Network Engineering
2 to 3 years' experience working in an NOC environment in the telecommunications industry.
Strong communications skills
Fiber optic fundamentals
Multi-task and maintain composure.
Experience performing circuit testing procedures and test equipment.
Nokia, ADVA, Ekinops and MRV experience
Required:
3 to 5 years in Telecommunications or equivalent Technical Training
High school diploma or equivalent
Strong communications skills
Strong MPLS knowledge
DWDM fundamentals
Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues.