Immediate need for a talented Enterprise Operations Center Analyst II. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta GA (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-46859
Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment.
The EOC Analyst's primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.
Works under routine direction.
Uses limited discretion in resolving issues or inquiries. Works without frequent reference to others.
Interacts with and may influence immediate colleagues.
May have some external contact with customers, suppliers, and partners.
May have more influence in own domain.
Performs a range of work activities in varied environments.
May contribute to routine issue resolution.
Understands and uses appropriate methods, tools and applications.
Demonstrates a rational and organized approach to work.
Identifies and negotiates own development opportunities.
Has sufficient communication skills for effective dialogue with customers, suppliers, and partners.
Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons.
Absorbs new information when it is presented systematically and applies it effectively.
Day-to-Day Infrastructure Operations
Executes standard and repetitive technical and operational tasks.
Manages operational incidents to resolve them within agreed service levels according to their priority.
Monitoring and Alerting
Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.
Physical Data Center Operations
Continuous Improvement
Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
Contributes to regular operational performance reviews to generate continuous improvement opportunities.
Key Requirements and Technology Experience:
Skills-NOC, Networking, Linux, Splunk.
High school degree.
2 - 4 years of working experience providing infrastructure operations support.
Working experience with monitoring technologies and analyzing real-time statistics.
Working experience working with a ticket management/service desk system.
Working experience in an ITIL-based environment.
Working experience as a participant in a change management process.
Working experience in Microsoft Office products.
Working experience in a Network Operations Center (NOC) or IT Operations Center (EOC).
Networking, Linux, Client, AWS certifications.
Military experience as a non-commissioned officer.
Shift : 1st shift 7am-3pm M-F and 7am-7pm S-S equaling 40hr per week.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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