Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Mental Health Support and Services
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The Director of Operations is responsible for overseeing the operations of multiple venues, focusing on exceptional service levels that fit the individual concepts and adhere to brand standards. The Director of Operations ensures that the venues operate efficiently, meet sales goals, and stay within budgeted guidelines.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Develop, implement, evaluate, and improve processes across the business including talent development, succession planning, cost efficiencies, and revenue generation
Maintain an open and effective line of communication with senior leadership, team members, and other departments
Work closely with department leadership to establish sound operational business practices that ensure quality results, stay within budget, and meet deadlines
Develop cost proposals and oversee the selection, purchasing, storage, inventory, maintenance, and usage of all related food and beverage supplies and equipment
Develop and analyze procedures and special promotions to improve business levels under the guidelines of the Company's policies
Coordinate the development, interpretation, and implementation of the venue policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules, and regulations for management and team members
Responsible for overseeing all guest complaints at the venue
Responsible for maximizing the utilization and appearance of the venue, maintaining quality levels, performance, and service standards
Provides leadership in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short-term and long-term profitability
Directs the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the Company's competitive position in anticipation of changing customer needs within the dynamic hospitality environment
Provides leadership for the division including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, team member satisfaction, quality hiring, training, and succession planning
Monitors and reports financial gain/loss as part of daily reports
Works closely with local, state, and governmental organizations in maintaining the highest standards of health, sanitation, and cleanliness
Ensures regulatory compliance through established policies, procedures, and audits
Effectively communicate the Company's goals and objectives
Assist and/or complete additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
Minimum of four (3) years of previous experience as a Director of Operations within a fine-dining, high-volume venue, preferably Michelin-rated.
Extensive operational experience in hospitality and/or restaurant industry
Experience in brand management from introduction to completion
Must have knowledge of the industry sales perspective
Maintaining the highest standards of guest service and brand standards
Writing and executing action plans for all reporting requirements
Managing financials such as forecasting, budgeting and P&L of a variety of business units.
Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Must have strong problem-solving skills
Ability to work under pressure and meet deadlines
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
Excellent written and verbal communication skills required
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 25 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-25% Local Travel (United States)
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner