Our partner is a well-known tire manufacturer that produces a wide range of tires for various types of vehicles, including passenger cars, trucks, SUVs, and high-performance vehicles. They are known for its commitment to quality and innovation, offering products that are designed for performance, durability, and safety. They have a global presence and are widely recognized in the automotive industry.
The Customer Service Representative plays a pivotal role in maintaining positive dealer relationships and ensuring efficient order fulfillment. As a key contact point for our clients, this position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction. Exceptional communication skills, attention to detail, and an understanding of our B2B clients' unique needs are crucial for delivering top-tier service and supporting the growth of our business.
Pay: $22/hr
Status: Temp to Hire
Schedule: Hours must be flexible (start at 6:00am or 7:00am)
Location: Costa Mesa, CA (onsite)
Essential Duties and Responsibilities:
Order Entry
Receive and process telephone, email, and fax orders.
Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders.
Handle container and consignment orders.
Handle freight claims
Monitor and process back orders.
Process inventory returns.
Provide order status information to dealers and Toyo Sales personnel.
Track and trace shipments.
Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines.
Process billing corrections.
Sales Support
Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority.
Manage pricing code entry and maintenance for all assigned dealers.
Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving.
General Administrative
Make inventory production recommendations and handle warehouse transfer requests.
Process Federal Excise Tax, city, county, and state commission credits, and other credit memos.
Maintain dealer order files and current pricing files.
Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required.
Other duties as assigned
Qualifications: To perform this job successfully, an individual must meet the following qualifications:
-Ability to work independently and as a team player.
Exceptional organizational skills.
-Effective time-management skills with the ability to prioritize work.
-Strong written, oral, and presentation skills.
-Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word).
-Willingness to work overtime as required for business needs.
-Adherence to Company policies and safety guidelines.
Education and Experience:
High school diploma or equivalent.
Minimum of three (3) years of experience in customer service order processing.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Effective presentation skills for one-on-one and small group situations.
Mathematical Skills:
Proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
Capable of addressing problems involving several concrete variables in standardized situations.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, and talk or hear.
Occasionally required to stand, walk, or reach with hands and arms.
Must be able to lift and/or move up to 25 pounds.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
Moderate noise level in the work environment.
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work