Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
Prepare routing information, schedule appointments with carriers, and shipping documents.
Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
Adjust or cancel orders and process inbound returns as requested.
Access customer's online shipping or receiving programs and update records for individual accounts.
Send daily, weekly or monthly reports to the customer as requested.
Invoice processing
Be familiar and knowledgeable with the content of typical customers/carriers/vendors service contract arrangements.
Coordinate and communicate with shippers, truckers, carriers and overseas offices for processing export/import shipments, including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin, POD, DN and/or AES if applicable), forwarding, follow up with tracking and tracing as requested by clients, data quality compliance, problem identification/resolution where capable/authorized.
Responsible to ensure quality of documents including match between data entry and documents, proof reading of commercial documents and BOL/AWB
Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels.
Determine the nature and cause of any customer delivery issues, if any.
Ensure instructions of temperature-sensitive, time-sensitive, OOG shipments handling is properly communicated from end-to-end.
Guide a given customer's products through the company's delivery cycle from start to finish.
Handle and manage all customer contact at file level regarding exceptions
Proper maintenance of CargoWise1 system.
Increasing customer service satisfaction and business share through proactive and regular customer contact
Monitor Reception area, greet visitors, and help them navigate through an office.
Maintain calendars for appointments, sort mail, make copies, and plan travel as assigned by supervisor.
Perform other duties as assigned by management.
Qualifications:
High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
Preferred experience handling warehouse or distribution accounts and all that it entails.
PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.