Technology and Operations Application Administrator
At HUB International, the Technology and Operations' Application Administrator provides the service of supporting a portfolio of applications used across the Technology and Operations organization. Duties will include, but not be limited to, configuration, maintenance/support of various products, combining technical expertise with troubleshooting and customer support responsibilities to keep multi-use software operational.
Primary Responsibilities and Activities
Learn basic front-end usage and understand administration requirements of various applications, as assigned.
Responsible to install, configure, and deploy said applications based on business, user, and information security requirements.
Manage user roles, permissions, and access levels.
Create and maintain technical documentation related to applications, configurations, and procedures.
Provide technical support to users, resolving application-related issues in a timely manner.
Create and/or collate feature functionality materials to support basic end user usage.
Participate in the design of service processes to support application access and usage.
Manage and document ticket resolutions for recurring problems and escalations.
Work with developers, system administrators, and vendors for issue resolution and software upgrades.
Ensure proper integration between applications and other IT systems.
Ensure data security and compliance through appropriate access control policies.
Generate reports on application performance and usage metrics.
Coordinate with business units to gather requirements for new features or enhancements.
Identify and mitigate security vulnerabilities within applications.
Ensure that applications comply with regulatory and internal security standards.
Primary Contacts
Cross-functional TechOps Leaders and Team Members
Service and Application Owners
Job Requirements
Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
Experience:
2-5 years of experience in application support, system administration, or related IT roles.
Knowledge of ITSM tools for incident and problem management.
Experience with cloud platforms (AWS, Azure) and SaaS tools.
Ability to manage API integrations and monitor application logs.
Microsoft Certified: Dynamics 365 or similar application-specific certifications a plus.
Knowledge and Skills
Strong problem-solving skills and ability to manage incidents under pressure.
Excellent communication skills to interact with users, vendors, and stakeholders.
Analytical mindset for troubleshooting and optimizing applications.