We are seeking a highly skilled Dell Server Engineer to join our team. The ideal candidate will possess expert-level knowledge in server hardware troubleshooting and support, with a focus on Dell technologies. This role requires a proactive individual who can manage and resolve complex technical issues, coordinate with various business partners, and ensure the smooth operation of our data center.
Key Responsibilities:
Expert Level Support:
Provide advanced troubleshooting and support for IDRAC, CMC, NIC, HBA connection issues, and overall server hardware.
Diagnose and resolve hardware issues to ensure optimal server performance.
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Intermediate Level Support:
Troubleshoot operating system issues on Linux, Windows, and ESX from an onsite perspective.
Collaborate with remote support teams to address and resolve OS-related problems.
Service Management:
Work on and close service incidents (INC) and tasks (TASK) efficiently.
Maintain accurate records of all service activities and resolutions.
Must-Have Skills and Responsibilities:
Spare Parts/LOIS Management:
Manage spare parts inventory and the Local Onsite Inventory System (LOIS) to ensure availability of necessary components.
Quarterly Parts Locker Inventory:
Conduct quarterly inventory checks of parts lockers to maintain accurate stock levels.
Coordination with Business Partners:
Schedule and coordinate downtime with DBA, APP, Storage, Network, and OS teams to minimize disruption during maintenance activities.
Server Hardware Replacements and Upgrades:
Perform hardware replacements and upgrades to maintain and enhance server performance.
BIOS and Firmware Upgrades:
Update BIOS and firmware on servers to ensure they are running the latest versions and security patches.
Support Case Management:
Escalate issues and open support cases with Dell ProSupport for advanced troubleshooting and resolution.
Maintenance Mode Management:
Manage servers by putting them in and out of maintenance mode as required for updates and repairs.
Monthly Data Center Walkthrough:
Conduct monthly walkthroughs of the data center to ensure all systems are functioning correctly and identify any potential issues.
Smart Hands for Remote SEs:
Provide physical assistance in the data center for remote support engineers to facilitate troubleshooting and repairs.
On-Call Support:
Be available for on-call support to address and resolve urgent data center issues.
VMware Experience:
Utilize VMware experience to manage and troubleshoot virtualized environments effectively.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Relevant certifications such as CompTIA Server+, VMware Certified Professional (VCP), or equivalent.
Proven experience in server hardware troubleshooting and support, particularly with Dell technologies.
Strong understanding of networking, operating systems (Linux, Windows, ESX), and virtualization.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Strong communication skills to interact with various business partners and remote support teams.