Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking an Escrow Manager - Loan Insurance for a direct hire opportunity with a financial services client.
Responsibilities:
Manages the Loan Escrow, Taxes & Insurance Team.
Assesses the quality of team's performance, incoming volumes, productivity, capacity, SLAs and metrics.
The Escrow Manager - Loan Insurance will create an engaged workforce by fostering collaboration within their team and their internal and external customers/partners.
Ensures the team consistently meets or exceeds SLAs.
Sets departmental goals that are measurable.
Responsible for solving complex work problems and tending to customer complaints.
Reviews and maintains departmental reports to identify trends or areas of concern.
Identifies business process or system improvements that streamline operations and updates procedures accordingly.
Responds to all inquiries from lenders and other bank personnel in a timely manner.
Manages vendors to ensure performance is in support of the bank's goals and growth strategies.
Stays up to date with industry trends and regulations.
Identifies changes affecting the department and notifies internal staff.
Responds to audit requests and prepares findings.
Fosters relationships with internal teams.
Recruits, trains, develops and retains a highly proficient, adequately staffed team.
Ability effectively communicate through one on one meetings and regular department meetings.
Qualifications:
High School diploma required; Bachelor's degree preferred
Minimum 5 years of experience in a loan operations or equivalent related role is required.
Previous Management or Supervisor experience is required.
Knowledgeable in loan documentation and servicing functions including consumer, commercial and mortgage loans.
Experience with FiServ systems software is preferred.
Skilled at creating and managing spreadsheets.
Flexibility in work schedule during peak production period is critical in this position.
For immediate consideration, please click "Apply" and use Job Code BHJOB11837_ 4163. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_ 4163. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V