Compass Group, USA is the 8th largest company in the world and the #1 contract food service company. Compass has grown by $6.1B in new business in 2020 - 2024. They are listed in Forbes "America's Best Large Employers", and 4 years running- America's Best Employers for Diversity.
Learn more about Compass Group, USA here: www.compass-usa.com
?Salary: $140,000 - $160,000 (commensurate with experience) plus annual bonus and benefits.
Location: This role must be based in either Nashville, TN or Austin, TX. (Flexible Hybrid work schedule with 25-30% Travel of 1-2 night trips 1-2x per month)
Job Summary
The Area Lead will play a major role in the strategic direction and programming of the North America food program for a very large Fortune five global client of Compass Group, USA.
In this role, you will be responsible for working with senior stakeholders to drive performance from partners, use data to support decisions and measure results, manage strategic projects, oversee financial performance, optimize costs, and enhance guest experience across the area of North America you oversee.
You will be expected to identify opportunities to improve outcomes across qualitative and quantitative metrics and track the effectiveness of different initiatives. To be successful in this role, you will need to take a proactive approach to delivering value to the client as a thought partner and expert communicator. The position is accountable to the Program Lead.
RESPONSIBILITIES
Support program strategy, scope, goals and deliverables that drive client's objectives in collaboration with senior executives, E15 team members, and field operations
Manage vendors and initiatives across the area's campus portfolio
Assess food service operations to optimize processes, improve financial outcomes, and enhance guest experience
Collaborate with Program Lead and regional stakeholders on enterprise-wide and area initiatives in a complex, cross-functional organization
Create and present client-facing deliverables, including findings, business impacts, and recommendations
Document and analyze processes to address critical business issues and share best practices
Lead projects proactively, ensuring clear and concise communication across multiple departments
Cultivate and maintain strong relationships with area stakeholders, including client and operational leaders, to ensure project success
Analyze business data to identify patterns and provide insights that drive decision-making and strategic adjustments
Identify, prioritize, and manage ad hoc projects aligned with client objectives, while coaching the team on forecasting impacts and outcomes
Provide leadership, support, and development opportunities to team members, setting high standards for behavior, analyses, and deliverables
QUALIFICATIONS
5+ years of experience managing large on-going projects/programs as a manager in a client-facing business
Degree in business strategy, hospitality, business analytics, finance, economics, or a related field
Ability to work collaboratively in a consultative role
Leading successful change management initiatives • Prioritizing needs and remaining organized in a matrixed organization
Success leading short- and long-term projects as a manager
Have developed and owned stakeholder relationships at multiple levels
Great work ethic with a strong sense of urgency to support teammates and stakeholders
Persuasive and professional communication skills (presentations, documents, emails)
Comfortable and competent in front of executives
PREFERRED
Foodservice operations and/or facilities management experience a significant plus
Interest and/or experience in developing service-focused technologies