Collaborate with the outside sales team to meet customer service expectations.
Provide timely and accurate information on pricing, inventory, and delivery schedules.
Address customer inquiries, prepare quotes, and initiate purchase orders.
Serve as the primary contact for customers and prospects, requiring strong communication skills.
Learn company product lines to recommend solutions to customers via phone or email.
Process orders, changes, and returns per department procedures.
Build and maintain professional customer relationships.
Calculate pricing, shipping costs, and margins.
Resolve routine customer complaints and issues.
Qualifications:
College education preferred with 3+ years of B2B customer service experience, or equivalent combination.
Strong communication skills (verbal and written).
Team player with the ability to manage multiple priorities.
Self-motivated and able to take initiative on projects.
Proficient in Microsoft Office; ERP software experience is a plus.
Additional Info:
Pay range: $55-60k/yr.
Schedule: : 8am-5pm, Monday - Friday
Location: 100% in office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.