7+ years of experience in enterprise-level projects using agile software development methodologies
Extensive experience with configuration and customization on the Salesforce platform
Authority level experience defining the system architecture landscape identifying gaps between current and desired end-states and delivering a comprehensive solution that will enable achievement of the desired business outcomes
Experience leading discovery sessions defining business requirements writing user stories and providing detailed system and functional designs
Key Einstein Tooling Including: Agent Studio (Copilot) Prompt Builder OOTB AI GenAI & Predictive Features (Case Classification Predictive tooling etc) structured and unstructured data and embedding into systems
Experience Cloud (MIAW Omni-Channel setup experience).AI and Integration Focus:
Must have hands-on experience with Einstein in Salesforce Service Cloud
Experience in detailing business processes and wire-framing system designs using process flow diagram tools UML sequence diagrams etc. as well as making recommendations for future state improved processes and system designs
Strong presentation skills able to optimally present a point of view and clearly articulate the rationale to a variety of team members
Detailed individual with the ability to rapidly learn and take advantage of new concepts business models and technologies
Strong communication skills both written and verbal able to effectively develop materials that are appropriate for the audience
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.
For eligible employees, we offer: • Flexible work • Healthcare including dental, vision, mental health, and well-being programs • Financial well-being programs such as 401(k) and Employee Share Ownership Plan • Paid time off and paid holidays • Paid parental leave • Family building benefits like adoption assistance, surrogacy, and cryopreservation • Social well-being benefits like subsidized back-up child/elder care and tutoring • Mentoring, coaching and learning programs • Employee Resource Groups • Disaster Relief
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin,
gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status,
marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which
this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity,
Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process.
If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant