JOB TITLE: IT Service Management Analyst, Unix/Linux Support
LENGTH: 6+ months - several years
RATE: $50-54/hr W2
LOCATION: Mainly Remote but based in Atlanta (some onsite meetings)
JOB SUMMARY:
This position is responsible for organizing and managing the day to day work for the Linux OS team, including, but not limited to monitoring work queues and assigning incidents and work requests; approving change requests; assigning resources to projects; managing OS patching process, schedule, and communication to customers; managing and updating team SharePoint Site; primary (day time) business hours contact for the team; life-cycle management/support renewals for Dell Servers and Red Hat subscriptions; managing and providing evidence for internal and external audits; Linux home directory creation and Security Webware (AD) group creation; disabling Unix access where appropriate; and other required activities to support the Unix/Linux analysts to ensure the team meets team and organization goals, such as generating reports from different systems as needed.
JOB REQUIREMENTS:
Hands-on experience working with Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.)
Working knowledge of Active Directory, authentication mechanisms (LDAP/Kerberos, SSSD), SUDO, NFS, Samba, DNS & DHCP
Experience starting and stopping services on Red Hat Linux servers
Experience using Red Hat Satellite, Red Hat Ansible and VMWare vCenter preferred
Proficient with Microsoft Excel, including VLOOKUP and PivotTables
Experience working with other technical teams, including DBAs and application support teams, understanding the technical needs of each
Familiarity of other technologies and the ability to communicate with technical analysts and customers to determine issues and needs
Experience and knowledge utilizing IT incident and change management tools such as Remedy
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
Must be highly organized to succeed in this position
Must have the ability to pay extreme attention to detail and analyze information from multiple sources to determine best course of action
Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
High level of demonstrated self-initiative and self-learning
Ability to communicate, work with, and influence others, including all levels of management, vendors, other internal groups and external groups
Ability to build relationships and work in a team atmosphere as well as work independently, prioritizing major tasks by overall impact to the company, team, or project
Ability to provide and accept feedback
Strong analytical and troubleshooting skills, with the ability to think outside the "box"
Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policies
Professional oral and written communication skills
Understanding of how activities impact functional budget
MAJOR JOB RESPONSIBILITIES:
Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.
Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAs
Ensure all Unix/Linux change requests meet documented Change Control criteria
Provide support to Unix/Linux admins, customers, and other areas both within and outside of IT (including understanding processes of other teams to help guide customers to the right place for requests/issues)
Provide life-cycle management for servers and system software
Process Unix/Linux User Group Requests
Ensure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.
Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc.
Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questions
Routine data collection and reporting from several systems including APART, Remedy and Satellite
Fully participate in departmental initiatives and technology projects
Communicate progress, problems, and best practices to management, team leads, and team members.
EDUCATION/EXPERIENCE
BS/BA in Computer Science or MIS is preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.
Prior experience as a customer liaison or team leader for a technical operational team is preferred
The compensation range for this position is $50 to $54/hr W2
(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For immediate consideration, please forward your resume to dwicks@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at dwicks@synergishr.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.