The BPO Team is core to our business and is responsible for making sure all of the licensing and credentialing tasks that we take on for our customers are completed efficiently and accurately. The team leader is responsible for coaching, training team members, setting strategies, and monitoring progress towards the team's goals.
To be a successful team leader, one must be able to monitor team performance and report on metrics while motivating team members. It is best to have great interpersonal and communication skills.
Responsibilities:
Demonstrated experience in supervising a team in a social service setting
Strong skills in motivating and problem solving with staff, and working with individuals from diverse backgrounds
Proficient in using crisis intervention strategies to mitigate the impact of symptoms on clients and their caregivers
Skills to adapt verbal and written communication to the language style of the client and their family
Competence in assessing and reassessing diagnoses, functional limitations, and developing plans to address these limitations
Competence in using common computer applications such as word processing, spreadsheet, and presentation software
Sufficient writing skills to accurately complete required documentation within the time frames prescribed
Oversee day-to-day teams' operation and performance.
Listen Adhere to prescribed work hours set by leadership, with readiness for additional hours as needed and on-call availability.
Use available data to monitor effective team behavior in compliance with standards.
Provide staff feedback on performance via team meetings, monthly supervision, annual reviews, and as needed.
Participate as part of the management team providing support to the team and other departmental staff.
to team members' feedback and resolve any issue
Basic Qualifications:
High School Diploma
At least 4 years of relevant experience
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.