Job Overview Position requires utilization of clinical knowledge and excellent customer service skills to schedule appropriate procedures/surgeries per provider's orders in the hospital, ambulatory
surgery center or in office places of service.
Location: Smyrna, GA
Hours: Normal Business Hours
3 month contract to perm role
Responsibilities And Duties
Initiate and follow up on precertification for commercial payers either online or by phone as per payer protocol until a determination is obtained
Obtain benefits and eligibility for professional fees from the insurance company and inform the patient appropriately
Ensure all DME and MRI/X rays/CT scans are forwarded to the facility prior to the surgery date
Consult with patient to schedule patient surgery and/or procedures while answering any questions as requested
Collect any surgery deposits and assist the patient with setting up payment plans, educate patient on financial responsibility, and inform AR team patient information and payment plan.
Enter the date of surgery and post operative visits in the EMR System
Email a surgery packet to the patient including pre-op and surgery instructions, post op appointment, reminder of any balances to be collected prior to the surgery date, attach both the surgery handbook and facility information
Consolidate surgery packet and forward to facility scheduled for procedure
Coordinate COVID-19 test for non-vaccinated patients
Coordinate surgery with other physicians and vendors
Assisting in preop for medical clearance for scheduled procedure
Assist as needed with clinic and patient workflow
Document authorizations in EMR
Coordinating direct admissions to nearby hospitals for CTCA and LBS patients
Scheduling and coordinating all parties involved during patient surgery- outside vendors, first assists, anesthesia companies and neuro-monitoring company