As a member of the Performance Improvement team, the EHR administrator is responsible for the health and development of the company's electronic health record ecosystem, including client portals, eprescribing, and other associated systems. The EHR administrator ensures the company's electronic health record ecosystem meets the needs of programs as the source of truth for enrollment, treatment documentation, and outcomes. As the front line support for the company employees in how best to use the company's electronic health records and associated systems, daily duties include trouble-shooting user issues, running reports, supporting department power users, and training the employees in the best practices for these systems. The EHR administrator will participate in state and regional forums with representatives of other agencies to extend their knowledge of how the company can improve the use of its information systems. The EHR administrator will bring their organizational skills, attention to detail, knowledge of EHR functionality, experience using reporting tools, and end user training to support the company's effective evaluation and on-going process improvement of the company's information systems.
Required tasks:
Investigation and resolution of user questions and issues
Point of contact for vendor, meeting with client alignment executives on regular basis about functioning, support needs, projects, and new integrations
Point of escalation for issues requiring vendor, including submission and working of tickets with vendor support team until problem is addressed or question is answered
Review of system release notes, attending webinars on new features or changes, communicating expected impact of changes to end users, and any testing needed before or after a new release
Manage system account creation, access, security roles, and closing at time of separation
Train employees in use of electronic health records
Create and update supporting documentation for end users
Participate in state and topical user groups and online communities devoted to our solutions
Design forms and procedures for consistent data entry
Program workflows
Evaluate new functions and opportunities and arrange demonstrations for stakeholders
Recruit and develop power users to serve as internal resources for their departments
Train providers, supervisors and managers how to run system reports
Auditing of user access and security
Develop and manage projects to rollout new functionality and content standards
Other duties as assigned
Qualifications
EDUCATION: Minimum 4-year college degree or equivalent experience.
EXPERIENCE:
Required:
Minimum of two years experience as EHR database power user
Experience training end users on how to use software
Experience with systems development, testing and implementation
Demonstrated ability to use Microsoft Office tools (Excel, Word, Powerpoint, Forms) for documentation and reporting
Experience with project management, particularly implementation of new functionality
Preferred:
Experience with myEvolv and/or Credible
Healthcare experience
Database management skills and experience with SQL
Supervised by: Vice President of Performance Improvement