Typical Accountabilities • Gather and document business requirements from key customer stakeholders. • Lead the project team and leadership in prioritizing requirements and service design. • Oversee the evolution of the Project Management Services' methodology, tools, and processes. • Develop and deliver customized onboarding programs for the Delivery and Enduring Operations Teams. • Partner with Procurement to implement an onboarding program for third-party delivery suppliers. • Manage the chargeback model for invoicing the business for service delivery, ensuring accuracy and input from key teams. • Ensure seamless internal invoicing for service delivery across all projects. • Support the creation and tracking of performance metrics for the Delivery and Enduring Operations Teams. • Maintain and support the evolution of the operating model and RACI for the Project Management Services team.
Education, Qualifications, Skills, and Experience
Essential: • Bachelor's Degree in Accounting/Finance, Business, or Healthcare-related field. • 10+ years of experience in project/program management, process design, or training and onboarding. • Strong communication and relationship-building skills. • Ability to articulate complex concepts clearly and align stakeholders. • Experience onboarding large teams in a structured manner. • Experience creating training programs and professional development frameworks. • Strong business acumen and awareness of political and economic environments.