We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a skilled and experienced Jira Service Manager Developer to join our IT team. The Jira Service Manager Developer will be responsible for designing, configuring, and maintaining Jira Service Management (formerly known as Jira Service Desk) to support our IT service delivery and incident management processes. This role requires a deep understanding of Jira Service Management, ITIL practices, and software development principles. This Program supports the Defense Advanced Research Projects Agency (DARPA). While the amazingly talented people at DARPA are dedicated to making pivotal investments in breakthrough technologies for national security, your efforts will ensure the smooth operation of the systems that support their innovative work.
Responsibilities
Jira Service Management Configuration:
Design and configure Jira Service Management projects, request types, workflows, and automation rules to align with IT service delivery processes.
Customize Jira Service Management screens, fields, and forms to capture relevant information for incident management and service requests.
Implement service level agreements (SLAs), queues, and reports to monitor and track IT service performance.
Integration and Automation:
Integrate Jira Service Management with other IT systems and tools, such as monitoring tools, asset management systems, and communication platforms.
Develop and maintain automation scripts, custom scripts, and plugins to streamline IT service delivery processes and improve efficiency.
Implement and maintain integrations with third-party applications, such as Confluence, Slack, and Microsoft Teams.
Custom Development:
Develop custom solutions and extensions using Jira Service Management APIs, webhooks, and scripting languages (e.g., Groovy, JavaScript) to meet specific business requirements.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements to Jira Service Management functionality.
Conduct code reviews, testing, and documentation of custom developments to ensure quality and maintainability.
User Training and Support:
Provide training and support to end-users, administrators, and stakeholders on Jira Service Management functionality, best practices, and troubleshooting techniques.
Act as a subject matter expert on Jira Service Management, offering guidance and recommendations on configuration options, customization opportunities, and software updates.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a Jira Service Management administrator or developer, with a strong understanding of IT service management principles and practices.
Proficiency in configuring and customizing Jira Service Management, including workflows, request types, SLAs, and automation rules.
Experience with scripting languages (e.g., Groovy, JavaScript) and RESTful APIs for custom development and integration.
Familiarity with Agile methodologies, software development lifecycle (SDLC), and version control systems (e.g., Git).
Excellent communication and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels.
DoD Secret Clearance is required. Top Secret preferred.
About
SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Development, Cyber Security, and Cloud/Virtualization Management.
SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.