The On-Boarding & Re-Training Manager is primarily responsible for facilitating in-person New Employee On-boarding/training and Re-training for all Ashley Retail Associates and support Trusted Advisors. Will support an assigned market consisting of 20 - 24 stores. Regular travel to all Ashley stores and Outlets within assigned region a minimum of four times a week required. Completes and tracks regular cadence of training on product knowledge, assortments, sales process and new products as needed or as directed by leadership. Attends team meetings and training functions. Stays current with retail operations best practices, strategies, and industry standards. Consistently stays up to date with Ashley's products and their positioning in the marketplace. Understands Ashley's processes, procedures and business operations. Assists and engages with regional partners and the entire Ashley organization. This role is accountable for meeting assigned region business objectives and maintaining strong relationships with cross functional business partners. Overall, the On-Boarding & Re-Training Manager contributes to the Ashley high performance culture by modeling our core values and contributing business results that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.
Conducts ongoing location visits to identify and support the Enterprise Store and Trusted Advisors in product training, merchandising and product assortments, sales processes and any additional areas presented as an opportunity to increase sales.
Supports new store openings and grand re-openings.
Participates in new store onboarding.
Takes part in operational strategy meetings to identify plans to address regional needs.
Fosters the Enterprise network communication process, including field reports, weekly newsletters, quarterly business strategy meetings, product education tools and reporting protocols.
Maintains strong relationships with the Enterprise Store locations and leaders.
Assists in the support of Enterprise Stores as needed. Works individually and as part of a team.
Will deep dive into problematic areas or developing opportunities with a "strike force" approach.
Facilitate meetings to communicate company and departmental issues and goals, facilitate employee growth and development by meeting with employees regularly, coaching, training, and company-offered learning opportunities.
Manage resources to optimize equipment, facilities, employees, methods and materials. Demonstrate the Company's Core and Growth Values in the performance of all job functions.
What Do You Need?
Bachelor's degree in a business-related field.
3-5 years of Experience in Retail training and Development or Retail management preferred
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
At Ashley, we're more than a business...we're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.
Apply today and find your home at Ashley!
Compensation: Annual Salary = $65,000 - $90,000 plus bonus. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors.
Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.