The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers.
Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management;
5 years of progressive experience in the apparel industry business processes (or other sewn goods industry) especially with PLM/PDM/PIM or other enterprise software
Previous experience in a role involving user support, business-user interaction
Prior customer service / help desk experience is a plus
Experience and knowledge of PLM solutions
Strong analytical skills, problem solving ability, and project management experience
Self-motivated Team Player with strong personal drive for achievement.
Very strong customer service skills with ability to remain patient and professional while empathizing and managing customer and colleague sense of urgency.
Ability to communicate verbally and in writing complex concepts with clarity through impeccable communication and documentation in English (Spanish and/or French a plus)
Quick-learner with ability to learn on-the-job in a fast-paced environment
Demonstrated and proven problem-solving skills
Strong organizational skills and attention to detail