Schedule: Hybrid - 1 day at WTC till Feb 1 then 2 days at WTC
Basic Questions:
Can you give a high-level overview of your team size, roles, its initiatives/deliverables, and any tool/technologies specific to your team/department/project they will be supporting?
Ans - Team of 8. Mainly developers support system applications with a few project managers supporting IT projects.
What would "a day in the life" of this role look like?
Ans - Support operational effort in maintaining the systems we support, working on building integrations, break/fix items and supporting new requests as they come in.
What interaction level with this role have the team members and hiring manager?
Ans - Daily interaction
What would you say is the top priority for the worker over the first few weeks/months?
Ans - Supporting our current systems in production and supporting requests as they arise with Power BI, development needs and building any new integrations.
What do you foresee being the biggest challenge in this role?
Ans - Getting up to speed on the work we need them to support
Is utilities experience required?
Ans - No, but preferred.
How many years of experience are you looking for?
Ans - 3+
Top 3 Must-Haves (Hard and/or Soft Skills):
1. Developer experience (AWS, API)
2. Power BI experience
3. Experience with ServiceNow
Top 3 Nice-To-Haves (Hard and/or Soft Skills)
1. PPMS (Oracle) experience
2. Knowledge with IBM Filenet, DataCap and CMOD
3. Experience with JIRA, Coupa
Description:
Acts as liaison between IT and business partners. Aligns business needs, strategy and priorities for the purpose of solution discovery, service management and relationship management.
Negotiate, partner and manage expectations with business and IT.
Advises and advocates on behalf of business stakeholders and IT.
Builds and maintains effective long-term relationships with defined business partners and providers to ensure a high level of satisfaction and product delivery.
Key Responsibilities Relationship Management (RLMT) Implements stakeholder engagement/communications plans, including, for example, handling of complaints, problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information.
Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships. Consultancy (CNSL) Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
Identifies, evaluates and recommends options, implementing if required.
Collaborates with and facilitates stakeholder groups as part of formal or informal consultancy agreements.
Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.
Service-Level Management (SLMO) Performs defined tasks to monitor service delivery against service-level agreements and maintains records of relevant information.
Regularly analyzes service records against agreed service levels to identify actions required to maintain or improve levels of service and initiates or reports these actions.
Emerging Technology Monitoring (EMRG) Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working.
Education:
Requires a bachelor's degree in business, computer science, engineering, management or other related fields.
Certifications, Licenses and Training Business Relationship Management Professional (BRMP) certification preferred Competencies (Knowledge, Skills, Abilities) Functional Competencies Working knowledge of benefits measurement and assessment Advanced awareness and knowledge of emerging technologies Advanced knowledge of service management Advanced business acumen Advanced ability to manage business transition Advanced knowledge of strategy and planning approaches Advanced relationship management skills Advanced consulting skills General Competencies Advanced attention to detail Advanced oral and written communication skills.
Advanced organization and prioritization skills Advanced meeting facilitation skills Advanced influencing skills Advanced creativity and innovation skills.
Physical and Cognitive Demands Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).
Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks Ability to follow accuracy standards Ability to follow through on decision-making tasks Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress Ability to respond and adapt to frequent change Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization.
Demonstrates sound memory Ability to process new information to be applied consistently to work tasks.