Our client is seeking an eager Help Desk Support Specialist to join their team as a full-time employee. This resource will be responsible for providing technical support to internal team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.
Requirements:
Bachelor's degree in Computer Science or related degree required.
CompTIA A+ certification is a plus
2+ years of experience in a Help Desk, System Admin, or Desktop Support role
Knowledge of Active Directory administration
Familiarity with Office 365
Major Responsibilities
Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.
Provide expert help desk support for all locations (both remote and on-site) for all hardware, software, and ancillary office equipment including video conferencing equipment, projectors, phone systems, printers, scanners, and multi-function devices.
Provide support for remote access solutions such as VPN and Terminal Services.
Basic troubleshooting at the network level including WAN and LAN connectivity, routers, firewalls, and security.
Install, upgrade, configure, troubleshoot, maintain, and modify computer system software.
Provide day-to-day maintenance and support for Microsoft Office including Outlook e-mail, as well as Lotus Notes Domino databases/applications.
Document all support activities in ticket tracking database.
Inventory management of technology assets.
Working Conditions
Typical office hours of 8:00am - 5:00pm.
Must be available for on-call coverage during evenings, weekends, and holidays as requested.
Ability to work extra hours, different hours, or staggered hours as determined by the workload and expectations especially between February and April each year.