Location: Richmond, Virginia (100% onsite, no remote work)
Employment Type: Temp-to-Hire (4-month contract with potential for full-time employment)
Work Hours: Standard 9 AM - 5 PM
Job Overview
We are seeking a motivated and customer-oriented Tier II Desktop Technician to join a reputable financial services firm in Richmond, Virginia. In this role, you'll support essential business operations by providing hands-on desktop support in a dynamic environment. With a focus on Lenovo systems, ticketing, and user assistance, this position is ideal for candidates looking to expand their technical expertise within a collaborative team setting.
Key Responsibilities
Technical Support:
Provide technical support to end-users, with responsibilities including imaging, profile setup, device wiping, and mobile device setup.
Troubleshoot and resolve issues on Lenovo systems and other hardware as required.
Active Directory Management:
Manage Active Directory tasks, including group and policy administration.
Ticketing System Utilization:
Maintain accurate ticket logs and resolve requests in a timely manner using the ticketing system (experience with Ivanti is a plus).
Customer Service:
Deliver high-quality customer service to onsite employees and satellite office staff, building positive relationships through responsive support.
Qualifications
Experience: 1-3 years of hands-on experience in a technical support role (not entry-level)
Education: Bachelor's degree is flexible based on experience
Technical Skills:
Strong familiarity with Lenovo systems
Experience with Active Directory (group and policy management)
Proficiency in using ticketing systems (Ivanti preferred but not required)
Experience in setting up and maintaining hardware and software profiles
Customer Service Skills: Ability to interact effectively with non-technical users and provide a customer-friendly experience.