Inserso is seeking a candidate to join our team to provide mission-critical support as our ServiceNow Platform Lead. This key personnel position will be the primary point of contact for the ServiceNow Software Platform.
Responsibilities:
Administering and maintaining ServiceNow for environments of similar size, scope, and complexity as USSS.
Troubleshooting ServiceNow and providing product support for the platform.
Generate daily- or ad-hoc-occurring tasks inherent to overseeing an enterprise application, such as administration of user accounts, groups, roles, lookup table data, and Service Catalog items.
Creating dashboards, reports, charts, graphs and record lists.
Administering and maintaining all non-ServiceNow technologies which are involved in successfully operating the ServiceNow solution including but not limited to:
Linux and Windows Server operating systems.
Enterprise-grade databases such as Oracle or SQL Server.
Any other technologies necessary to operate ServiceNow, such as middleware, web server software, web application server software, etc.
Design and develop ServiceNow solutions tailored specifically for customer governance models, Service Level Objectives and mission needs.
Design infrastructure and data flow architecture for new and existing ServiceNow solutions.
Lead a team of personnel performing ServiceNow deployment and O&M.
Lead ServiceNow developments via methods such as Business Rules, Client Scripts, UI Actions, UI Pages, etc.
Develop integrations to/from ServiceNow and third-party tools using web services or other methods.
Applying a broad range of IT system architecture, engineering, and integration across a broad portfolio of IT systems, software, and infrastructure solutions.
Required Skills/Experience:
Must be a U.S. citizen.
Top Secret clearance.
Bachelor's degree in computer science, Computer Information Systems or Information Technology, or 4 years of hands-on technical experience in the IT industry.
ServiceNow Certified System Administrator certification.
Understanding of best practice frameworks such as ITIL.
Experience working in a team of personnel performing ServiceNow deployment and O&M.
Demonstrated expertise in IT system architecture, engineering, and integration; and the ability to apply this expertise across a broad portfolio of IT systems, software, and infrastructure solutions.
Experience working in a trusted solution advisor role and interfacing directly with clients.
Preferred Skills/Experience:
Master's degree in Cybersecurity, Computer Science, Computer Information Systems or Information Technology.
Physical and/or Mental Qualifications:
Effectively communicate with customers, stakeholders, and technical specialists.
May require an individual to position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job.