As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your role will involve using your deep product knowledge and exceptional communication skills to accurately define client issues and design resolutions. You will be expected to be an SME, collaborate and manage the team to perform, and be responsible for team decisions. Additionally, you will engage with multiple teams and contribute to key decisions, providing solutions to problems that apply across multiple teams. Advanced proficiency in IBM InfoSphere DataStage is required.
Intermediate proficiency in Extract Transform Load (ETL), Customer Technical Support, and Retirement Planning Services, as well as advanced proficiency in Oracle SQL and Agile Business Analysis, are recommended.
Collaborate with cross-functional teams to identify and implement process improvements.
Provide technical guidance and support to team members.
Stay up-to-date with industry trends and advancements in application support.
Contribute to the development and implementation of best practices.
Support retirements operations and ensure delivery of all required correspondences on time.