The Counselor/Case Manager position is responsible for the case management and vocational rehabilitation process of the participants working in positions inside Goodwill and for those in stable work positions under the Supported Employment program. This position includes Participant intake program development, referral, and termination process. • Provides coaching, counseling services, and intervention on an ongoing basis in the areas of personal and social adjustment, work training, work behavior, habits, attitudes, productivity, values, etc. as it relates to the participants' overall rehabilitation plan. • Maintains detailed case records and follows procedures according to contract sources, funder, and/or agency requirements. • Ensures timely development of written case management documentation, such as individualized program plans, Referrals to Rehab, progress reports, case notes, quarterlies and annual reports, individualized performance evaluations (IEE), case reviews, etc. • Monitors and evaluates participants' progress; Participates in case review meetings with stakeholders and provides guidance and coaching to help participants resolve issues and remain motivated to maintain employment.
Bachelor's Degree in Rehabilitation, Psychology, Education, Special Education, Mental Health Counseling, or related discipline from an accredited institution is required.
1-3 years of counseling and case management experience in a non-profit setting preferred. Experience may be considered in lieu of education at the discretion of the Vice President of Mission Services.
Strong counseling and coaching skills. Excellent interpersonal and written communication skills (Good English grammar and punctuation).
Computer literate. Excellent organization, communication, and interpersonal skills.