This role will be supporting our Content Services Product Teams which are comprised of our Content Management Systems, PIM, DAM and Workflow tools. We are part of the larger Digital Operations team, and work closely with other product teams to deliver a rich, feature-filled digital experience for our customers.
Responsibilities
Manage product lifecycle for assigned products with the direction of the Product Owner
Review and refine stories in JIRA to prepare for backlog refinement
Partner with Product Owner to determine key product features that achieve business objectives
Gather and write user stories and acceptance criteria based on stakeholder needs
Maintain industry knowledge and insight to inform product roadmap
Identify dependencies and impacts to other areas of the product when working through requirements
Proxy for Product Owner when they are unavailable
Coordinates and performs UAT with an eye for customer experience
Create materials and train internal customers on new features
Manage 3rd party solutions to build and maximize product capabilities
Execute AB tests and analyze findings
Set-up data for lower-level environments in support of Development Team
Point of contact for Development Team when requirement questions arise
Analyze support issues to identify trends and improvement opportunities
Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
Required Skills Needed:
Agile Story / Acceptance Criteria generation
Good documentation writing skills
Strong Communication Skills
Proficient with Agile terms and processes
JIRA
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.