Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.
Install and upgrade computer components and software.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Skills & Experience required:
Support for Microsoft related technologies
Windows Servers (FSMO, DNS, DHCP, etc)
Active Directory
Azure
Microsoft 365
Microsoft 365 Administration
Exchange, SharePoint, OneDrive, & Teams Online
Intune
Azure AD
Virtualization
VMWare
Hyper-V
Firewall management & troubleshooting
Knowledge & experience with complex networking environments
Deep understanding of Active Directory, Group Policy, File Sharing, etc.
Ability to travel to client sites when necessary.
Recommended knowledge, skills, and competencies:
Experience with all modern operating systems
Experience with documentation platforms such as IT Glue
Experience with Kaseya BMS and VSA
Qualifications for System Administrator
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of IT administration experience
System administration and IT certifications in Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
Physical Demands:
The physical demands below describe the essential job functions needed to complete this job.
Consistent hand and finger dexterity necessary to operate computer equipment
Consistently required to sit, stand, walk, talk, hear, and see
Routine use of hands to type
Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
Occasional need to walk around the office
Consistent vision abilities required; close vision, depth perception, and ability to focus
May require travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds
Environmental Conditions:
The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
Work is in an open office environment with steady conversation and interruption
Affirmative Action/EEO statement:
It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.