33 West Ontario Condominium Association is a 60-story high rise in the River North neighborhood of downtown Chicago with a respectful culture and non-discriminatory environment. This is a union position with Local 1. You will be required to join the union after 30-days of successful employment.
A Door person also referred to as a member of our Resident Services Staff, Security, or Front Desk Staff is responsible for providing the appropriate greeting and assistance to our unit owners, residents, and their guests, as well as Association vendors and contractors while manning the front desk, receiving room, dock, pool and rover/security positions in the Association's endless effort to deliver outstanding customer service. Computer experience is required.
We look for demonstration of impeccable customer service, dependability, personal integrity, leadership, teamwork, and proactive and anticipatory action.
As a Resident Services Staff member, you will be responsible for greeting arriving and departing unit owners, residents, vendors, and guests and verify and direct traffic, as well as enforce Association rules and policies. Specifically, you would be responsible for performing the following tasks to the highest standards and impeccable customer service:
Secure the entrance doors
Greet residents
Sign-in and announce visitors (guests, delivery persons, food delivery, etc.)
Open doors for residents and their guests
Monitor cameras and act accordingly
Type incident reports; send emails
Assist residents with packages and luggage
Hail taxis when requested
Direct and monitor driveway or loading dock traffic
Sign in contractors, vendors, and admit guests
Accept, scan, retrieve, and deliver packages
Walk the property and complete inspection reports
Supervise pool activity and monitor guests
Respond to fire alarm panel alarms
Direct residents and work with first responders during emergencies
Qualifications include: • High school diploma • Pass a drug test and background check • Ability to provide EXCEPTIONAL customer service skills • Provide business references • Ability to stand for 80% of your shift and lift up to 50 lbs., monitor/walk the property both indoors and outdoors • Ability to multi-task and adapt with ease to changing priorities • Comfortable enforcing rules and policies • Solid communication and computer skills including typing, ability to email, scan, print, and be comfortable learning new software programs. • Possess good vision and hearing • Project a professional image and demeanor • Be detail-oriented
Open positions available are as follows:
Position #8 - full-time: Sundays, Mondays, Wednesdays, Thursdays, and Saturdays midnight to 8:00 a.m.
Position #12 - 32-hours a week: Tuesdays and Wednesdays 8:00 p.m. to 4:00 a.m. AND Fridays and Saturdays 4:00 p.m. to midnight.
Hourly rate offered to applicant will depend on experience and/or union training.
If you are interested in applying, you must provide a CURRENT resume showing ALL employment and explanations for gaps, along with any training certificates and a cover letter or letter of interest. In your letter of interest or cover letter, please advise which of the shifts available you would like to be considered for.
Qualified applicants will be contacted to attend a pre-interview appointment to complete an application and background consent form. At that time, you will be required to bring your current state I.D. and social security card or passport. No phone calls or walk-ins please.