Duration: 12 Months Contract (with possibility of extension depending upon the performance)
Description:
What You Will Do: • Provide project support on all tracks of the customer integration project. • Advocate for optimal customer experience principles and ensure these are incorporated into solutions. • Work closely with project leadership teams to ensure successful project delivery, with a focus on maintaining customer experience. • Gather Customer Care Operations stakeholder project requirements, prioritize them based on project milestones, and work with project leadership to synthesize requirements into workable business solutions. • Interact regularly with other project teams to ensure line of sight on other track work. • Ensure Customer Experience is maintained during the project. • Identify ways to minimize the customer impact throughout the integration.
Who You Are: • Related university degree and minimum 4+ years' experience. An equivalent mix of formal education and demonstrated experience and results will also be considered. • Expertise supporting Customer facing business. • Experience with business aspects of software development related projects in the utility space. • Proven ability to make the connection between business requirements and TIS requirements. • Experience with client TIS change management and governance standards. • Innovative, results oriented, team oriented and interpersonal skills. • Understanding of issue analysis, business case review, and cost benefit analysis. • Proficiency in Microsoft Office Suite products including Visio, Word, Excel, PowerPoint
Preferred: • Project management skills. • Customer Care experience in the utility sector is preferred. • Experience working closely with technology professionals on projects in the utility sector
Working Conditions: • Ability to travel (25%) as needed.