CIeNET seeking a highly organized and analytical Program Manager/Analyst to drive process improvements and manage multiple work streams in a fast-paced, technical environment. The role involves managing certification processes and engaging with both technical and non-technical stakeholders to ensure seamless execution. The ideal candidate will have a background in manufacturing, operations, and technical documentation, with a proven ability to meet key performance indicators (KPIs) and enhance operational efficiency.
Key Responsibilities
Manage and optimize multiple work streams in parallel, ensuring on-time delivery of certification programs.
Analyze and understand technical requirements, ensuring successful integration into product development processes.
Lead efforts to improve operational KPIs by proposing and advocating for process improvements.
Serve as the main point of contact between internal teams and external partners, ensuring quality engagement and seamless communication.
Review and provide feedback on technical documentation, ensuring accuracy, clarity, and alignment with certification standards.
Triage and manage bug reporting processes, working closely with technical teams to ensure timely resolution of issues.
Facilitate communication between technical and non-technical parties, ensuring clear understanding of complex technical issues.
Ensure compliance with manufacturing schedules and processes, optimizing workflow for efficiency.
Monitor and report on the efficiency and efficacy of certification documentation and processes.
Engage in stakeholder management, balancing competing priorities and navigating ambiguous situations to drive project success.
Conduct in-depth analysis to support business decision-making, utilizing quantitative and qualitative data
Gather, interpret, and communicate complex data findings to stakeholders through clear and concise reports and visualizations
Develop and maintain data models, reports, and dashboards to monitor performance metrics and KPIs
Requirements
2+ years of experience in project/program management, with a focus on certification processes, technical documentation, or operations.
Strong task management and organizational skills, with a proven ability to manage multiple concurrent work streams.
Experience in manufacturing industries or operations, particularly in process-driven environments.
Background in technical authoring, problem-solving, and communications.
Ability to understand technical requirements and explain technical concepts to non-technical stakeholders.
Experience with bug tracking and triaging, with a focus on improving product quality.
Excellent verbal and written communication skills, with experience engaging and managing multiple stakeholders.
Proven success in driving process improvements and meeting key operational KPIs.
Familiarity with tools for managing certification programs and tracking bugs is a plus.
Success Criteria
Quality and consistency of partner engagement.
Efficiency and effectiveness in reviewing and refining technical documentation.
Advocacy for and implementation of process improvements that enhance operations and certification workflows.
Preferred Qualifications
Experience working in ambiguous environments with multiple stakeholders.
Familiarity with industry-specific certification standards or requirements.
Experience in operations or manufacturing environments where adherence to schedules and processes is critical.
Education
Minimum bachelor's degree in Engineering, Operations Management, Business, or related field.
Advanced degrees or relevant certifications are a plus.
Benefits
Medical, Dental, Vision, and Life Insurance, 401K Matching