We are looking for a Technical Support Specialist to support a project with the IRS in a hybrid capacity. This is a great role for someone starting out in their IT career and is looking for a company that values long term growth. Experience with ServiceNow and/or SharePoint are a plus!
Job Description:
Maintain program-wide approaches, plans, policies, and procedures. Responsibilities include:
Ensure automation capabilities function properly in ServiceNow
Troubleshoot and escalate automation breaks when necessary
Manage content for over high volume tools (in ServiceNow)
Assist audit team with audit discrepancies for immediate resolution
Provide technical configuration requirements for technical team to perform ServiceNow enhancements
Work consistently with cross-functional teams when onboarding new tools/systems into ServiceNow
Work closely with PMO to ensure access requests meet client policies and compliance
Maintain internal process document and templates
Manage Project SharePoint access requests
Minimum skills and qualifications:
ServiceNow Tools Administrator: Beginner
Security Compliance Operations: Beginner
Microsoft SharePoint Administration: Beginner
Communications Development and Delivery: Advance
Business Operations Management: Beginner
Preferred skills and qualifications:
High School Diploma; Bachelor's Degree preferred or equivalent relevant experience
0-2 years of administrative support or project coordination experience on government contracts