-Under general supervision, provides second-tier support to end- users for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. -Simulates or recreates user problems to resolve operating difficulties. -Recommends systems modifications to reduce user problems. -Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level. -Position may require lifting objects up (IT hardware, installation, pulling cables) Schedule: -Fully on site -Shift work (2nd or 3rd shift with rotating weekend shifts every 6-7 weeks) -Expected to work on holiday shifts Hourly Pay Rate Range (Depending on Experience) $27/hr-$35/hr
REQUIRED SKILLS AND EXPERIENCE
-TS/SCI clearance (willing / able to obtain CI poly) -BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience -Security + certification
NICE TO HAVE SKILLS AND EXPERIENCE
-Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course) -Previous experience at NGIC