Help Desk Technician
at Compunnel Inc.
in
Jacksonville,
Florida
Posted in Other about 5 hours ago.
Type: full-time
Job Description:
- Job Description:
-
Proficiency in Windows operating systems: Win 11, Win 10, Win 7.
- Strong troubleshooting skills for applications running on MS Windows platforms (e.g., MS Office, printers, web browsers).
- Experience with desktop/laptop hardware repair and basic networking.
- Knowledge of Active Directory (AD) for user account management.
- Excellent customer service skills with a focus on resolving technical issues efficiently and professionally.
- Ability to work well in a team environment, collaborating with other IT professionals and business users.
- Ability to follow Standard Operating Procedures (SOPs) and adhere to company IT protocols.
- Strong communication skills (both written and oral), with the ability to explain technical concepts to non-technical users.
Preferred:
-
ServiceNow experience (requests, incidents, and asset management).
- Experience with networking basics (e.g., TCP/IP, DNS, DHCP).
- Previous experience in a shipyard or similar environment.