This position is responsible for managing Tax Credit, HAP, RAP, and/or Section 8-based files, as well as overseeing new move-in and recertification processes to ensure compliance with state and federal guidelines.
Education/Certificates • High school diploma or equivalent required. Experience • Minimum of two years Tax Credit compliance experience. • Yardi Voyager w/Affordable or other similar software program.
Skills, Knowledge & Abilities • Knowledge of Microsoft Outlook, Word, Excel. • Superior customer service skills including the ability to manage difficult customers and/or situations. • Strong attention to detail, organizational, time-management and problem solving skills. • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis. • Professional verbal and written communication skills. • Able to reach deadlines independently.
Essential Duties • Manage Tax Credit, HAP, RAP and/or Section 8 based files (if applicable). • Manage and facilitate the completion of full certifications for new move-ins and recertifications needed for qualification for resyndication. • Organize and maintain records of the pending status of all files in the process for resyndication. • Manage the annual recertification process to ensure timely completion.
* Process all certification documents, including 3rd party verifications and appropriate state and federal forms. • Complete the final evaluation and analysis of completed application package and prepare the file for approval. • Scan and upload file documents.
* Communicate the status of all move-in and certification files directly with the Regional Compliance Manager on a weekly basis, at minimum. • Perform routine audits of all on-site program files and assist in correcting any problem areas with the Regional Compliance Manager. • Handle all problems, complaints, and questions regarding compliance paperwork.
* Manage inbound and outbound phone calls and written correspondence related to compliance. • Stay up-to-date on compliance procedures and trainings, ensuring that all compliance changes and requirements made by Monitoring Agencies are adhered to. • Offer support and one-on-one training with on-site staff. • Complete company required training by established deadlines. • Comply with all standards, applicable health and safety rules and regulations, as well as local, state and federal laws. • Any other duties or responsibilities that may be assigned.