• We are looking for an accomplished Salesforce Product Owner with a robust background delivering custom Salesforce.com solutions, including requirements definition, product ownership, and documentation expertise. This team member must have a proven track record of successfully partnering with the business and user community to develop the product needs in alignment with business goals, document them, and take to the development team for implementation. Must be experienced in translating complex business requirements into functional specifications and providing comprehensive documentation. • Must be self-sufficient and able to manage complex Salesforce tasks/projects without any assistance. • Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on complex and large-scale projects. • Must be able to work on and manage smaller tasks and multiple asks from business users that come in as daily cases. • Must be able to handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors • Expected to develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, user/stakeholder requirements and company goals. • Manage daily support and maintenance of internal Salesforce instance and conduct long-term improvement operations to ensure compatibility with evolving product roadmap requirements. • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow. • Proficiency with all automation functionality within the SFDC platform include Process Builder(PB), Flows and the transitioning from PB to Flows • Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus • Must be extremely proficient in SFDC data modeling for reports and dashboards. • Function as a SFDC PO (Product Owner) and communicate with other Scrum Team POs and project managers, users, and other developers to design cohesive epic and user story strategies and ensure effective collaboration throughout all phases of development, testing and deployment. • Maintain a flexible and proactive work environment to facilitate a quick response to changing user story and epic requirements and user/stakeholder objectives and innovate ways to meet product roadmap and business strategic goals successfully. • Interact directly with partners, managers, and users as necessary to analyze user story objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instance (includes being proficient in detailed user story requirements gathering, documentation/write-ups, acceptance criteria, goals, and assumptions). • Able to perform UAT testing with User Groups, document use cases for testing and perform org fixes during testing sessions. • Acts as a resource for colleagues with less experience
The Skills That Will Help You Succeed Even More: • Salesforce ADM-201 Certification + Experience • Salesforce Business Analyst Certification + Experience • Salesforce Service Cloud Certification + Experience • Salesforce Experience Cloud Certification + Experience • JIRA knowledge and Experience • Experience with Scrum Agile • Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator