The Senior Client Billing Specialist plays a critical role in validating vendor invoices for telecom expenses. This involves meticulous review of invoices to ensure accuracy regarding new circuits, disconnected circuits, rate changes, tax and regulatory fees. The specialist will validate that the invoiced amounts align with expectations, initiate and track disputes with vendors if discrepancies are found, and act as an independent reviewer for product billing. While department leadership may provide final approval, this role is expected to have the capacity to independently manage operational approvals.
Essential Responsibilities
Invoice Validation & Dispute Management: Identify, investigate, and resolve discrepancies in invoices by initiating disputes with vendors and following through until resolution.
Reporting & Analysis: Prepare detailed reports and spreadsheets for management review, ensuring data accuracy and completeness.
Cross-functional Collaboration: Participate in meetings with senior management and telecom carriers, collaborating closely with implementation specialists, finance, and provisioning teams.
Invoice Approval: Approve billing invoices as required, ensuring that the billing data aligns with company and client expectations.
Audit & Quality Assurance: Audit new profile additions to verify accuracy of direct debit profiles, manage monthly circuit addition/deletion meetings, and validate accurate client billing processes.
Qualifications
Required:
Strong organizational skills with the ability to prioritize and manage multiple tasks.
Proven ability to work efficiently in a high-demand, team-oriented, fast-paced environment.
Exceptional problem-solving, communication, and analytical skills.
Proficiency in Microsoft Excel.
Desired:
Familiarity with telecom provider billing systems, such as AT&T.
Experience using Ariba or similar contract management systems.
Knowledge of telecom expense management systems (e.g., Tangoe, Calero).
Success Factors / Job Competencies
Consistent, accurate telecom expense reporting.
Prompt identification and resolution of billing errors.
Successful audit outcomes and adherence to reporting standards for finance and operations.
Education & Experience
Bachelor's degree preferred.
Minimum of 5 years of experience in finance, billing, or related fields.