We are partnered with a rapidly-growing home services company that provides outsourced customer service to the nation's leading utility companies! They have helped protect homeowners from the costs of unexpected repairs to their home systems, lines, and appliances for over 30 years. They service over 1 million repair and maintenance plans in 16 states. They help homeowners avoid the hassle of finding a repair professional when an essential home system or appliance breaks down.
The Proposal Improvement Consultantoffers the ability to work with a professional staff and provides ample room for career advancement. You will have the opportunity to support vendors and review service proposals as they are submitted. A strong candidate will have strong attention to detail and be excited to grow their service skillset.
REWARDS
$40-60/hour on a consulting basis
High-visibility role with a private equity backed company
Potential for a long-term position
REQUIREMENTS
Past experience with process improvement/transformation/consulting
Claims and/or trades service management experience preferred
Project Management and reporting experience
Must have willingness to gain knowledge of warranty products
Highschool Diploma or GED
Willing and able to pass a background check and 10-panel drug screen
Must be able to commute to Naperville, IL
RESPONSIBILITIES
Performing research and quality assurance to identity areas of improvement
Manage process improvement projects and trials
Provide reporting and analysis showing attribution data
Streamline workflows and partner with the business to update materials
Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.