Russell Tobin is currently seeking an Administrative Assistant to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the manufacturing industry. Potential to extend or convert for the right candidate. Apply today for consideration!
Job title: Administrative Assistant
Location: East Syracuse, NY
Duration: 1 year
Pay rate: $27/hr - $29.18/hour
Position Description:
Initial Teams interview; followed by onsite final interview
Expert on using data to training models. The models are then used to automate processes like image classification, speech recognition, and market forecasting.
Job Specific Requirements • Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. • Uses organization and product knowledge to address more difficult inquiries and provide follow-up. • Develops documentation used to solve difficult customer issues/requests/complaints. • Directs queries to appropriate department or personnel, as needed. • Researches published materials and secondary sources of information to find additional sources of information that can be
recommended to customers to answer their questions to ensure customer satisfaction is met. • Collects and consolidates information regarding customer interactions and transactions, and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services. • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. • May promote various products/services to ensure business targets are met. • May provide after-sales support for various client contracts.
3+ Years Administrative / Back Office Experience Required
Shift
Standard Work Day
Education
HS Diploma/GED
BENEFITS DISCLOSURE
"Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors."