The Quality Manager is responsible for leading quality assurance and quality control programs for two manufacturing plant sites. This includes compliance with health & safety regulations, audits, quality assurance oversight, customer satisfaction, relationships with other areas, and vendors.
Responsibilities:
Oversee team of Quality Coordinators/Technicians
Ensure compliance with all Health and Safety regulations and Good Manufacturing Practices (GMP) requirements
Maintain all quality programs and ensure they are kept up to date
Drive continuous improvement initiatives within the quality management system, leveraging data and feedback to enhance processes and product quality
Document standard work instructions for routine and repetitive tasks and provide to team members responsible for completing the tasks
Conduct training for new hires and staff
Work with all levels of management to maintain SQF certification
Oversee CAPA/SCAR system
Maintain a thorough understanding of each production process and products, including components and functions
Assist in all necessary third-party audits and ensure that corrective action lists are communicated to the appropriate departments for review
Complete all customer questionnaires, assist with customer audits and provide corrective actions
Communicate with customers on complaints about products and work with other departments to form corrective action plans to prevent further occurrences
Ensure appropriate budgetary / spending controls are in place and being applied