Position Description: • Supports computer users with installation of hardware/software and networking components to meet personal computer needs. • Win 7 upgrades and deployment of new replacement machines. • Diagnoses and troubleshoots problems with individual or multiple computer systems to maintain proper functioning; resolves issues including contacting and assisting vendors. • Conducts diagnostic reviews and produces error reports as requested by customers to identify and correct any problems. • Assists with computer studies, projects, and implementation of policies throughout the area of assignment. • Assists in the design and development of standardized operational management reports to identify issues or monitor computers. • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment. • Diagnoses and resolves moderate end-user hardware/software problems including remote access software. • Performs new computer configuration and coordinates the workstation upgrade/replacement process. • Participates in the deployment of new software platforms. • Tracks user req uests for equipment, information, and problem reporting by opening cases and keeping case histories current and complete. • Verifies with the customer that the problem has been resolved and closes the case.
Skills Required: • Experience with M365 / O365 migrations is a hard requirement. • Experience with MDM is required. We prefer Intune, but please specify if they have used something else. It will be considered. • Working knowledge of computer hardware, software, and terminology. • Basic problem-solving skills. • Good communication skills. • Good organizational skills. • Working knowledge of ServiceNow Ticketing system a plus.
Skills Preferred: • Working knowledge of MS Office 365.
Experience Required: • 4 years with HS Diploma, 2 years with AA Degree.
Experience Preferred: • Experience with M365 Migrations.
Education Required: • HS Diploma.
You can reach me at yeshwant.gattem@compunnel.com or call me at +1-609-779-2682.